Instructions for Managing Payment Failures

At the end of each ride, after you’ve entered the fare amount for the passenger to pay, a payment failure may occur. In this case, a notification will appear on your screen indicating that the payment failed, along with a button for "Forced cash payment".

What Can the Passenger Do?

Once the payment fails, the passenger has the following options:

1. Change Payment Method: The passenger can choose an alternative payment method, such as:

   • A different credit/debit card
   • Digital wallet
   • Cash
     
     
2. Try Again: If the passenger believes the payment method is valid, they can attempt to pay again with the same card or wallet.

What can the driver do?

If you press the Forced Cash Payment button, a new screen will appear asking if you get paid in cash.

If the passenger pays you in cash, you should select Yes; if passenger wants to try paying by card or wallet again, you can select No to return the process to waiting for payment using the payment method the passenger originally selected.

In any case, to complete the trip, you must:

• either see an indication of a successful payment digitally through the app
• or request to be paid in cash by the passenger and confirm it.

Important Warning

If the application notifies you of a payment failure, it means that the selected digital payment method of the passenger did not work. 

Common Causes of Payment Failure

• Invalid Card: The passenger may have entered incorrect card details.
• Insufficient Balance: The card may not have enough funds to complete the payment.
• Wallet Confirmation: Some users may forget that they need to confirm the payment through their wallet at the time of charge.
• Network Issues: Connectivity problems may affect the payment process.
• Bank Communication Issues: External factors may cause issues with communication between the app and the bank.

Advice

Inform the passenger of the possible solutions and be prepared to address any payment issues with professionalism and courtesy!