Karoot Support

There will be an automatic transfer of your balance to your account , at the end of each month. However, you can choose to transfer your balance to your account whenever you want, at the touch of a...

An employee driver to register to the app, he needs the ID code from the owner. That way, he is registered in the profile of the owner/registered keeper. When the employed driver chooses to transfe...

In case you tried to contact your driver and failed, we can help you! Select "My Τrips" from the app menu and open the past trip related to the problem you are having. Scroll down until you find th...

Don’t worry! You can call the driver of your trip through the app! Tap the menu icon on the top left side of the main screen. Select "My Trips" and then the past trip you want. Scroll down to the ...

When you have employed drivers, the available balance you see in your account is the total amount collected from all the trips of all your drivers. By requesting a money transfer, you or your drive...

If the passenger has chosen to use an available promo do not worry! You will add the cost indicated on the taximeter as in all other cases. karoot will make all relevant calculations and your payme...

The amount that the passenger selected to offer you as a tip is automatically added to the total cost that will be charged to his/her card. You only type in the application the cost indicated on th...

The passenger can change the payment method throughout the whole trip, until the payment completion. The passenger may have set cash as the preferred payment method for the trip, but he/she may not...

When the trip includes tolls or additional charges, add the extra costs in the taximeter as you normally do. The tips you receive from card payments through the app, are not subject to a karoot fee.

Whenever you want, at the touch of a button, from the Menu Payments → Balance details. The whole balance amount is transferred to your account at the end of the day. Depending on the bank you selec...