Karoot Support

Registering and downloading the app are free of charge. The amount of the commission for the application and the bank's fees (in cases of card payment through the application), are automatically ca...

For any issue you faced on a trip you completed, please follow the below steps: In your app, tap the menu icon on the top left side of the main screen. Select ‘My trips’ and then the past trip you...

The passenger did not have the correct pick up location?When this happens, please make sure to call the passenger and ask for further clarifications. Please let us know about your experience with y...

For any issues you encountered during a ride you completed, please follow the steps below: Tap the Menu icon at the top left corner of the main screen. Select "My Rides" and then choose the ride f...

In order to delete your profile please follow the steps:  1. From app menu select "Settings" - "Privacy".   2. Then select "Delete Account".   3. Tap the "Delete" button   4. Final step, co...

The passenger had the wrong drop off location?When this happens, please make sure to ask the passenger to change the destination location in his app. Please let us know about your experience with y...

We hope every trip using the karoot app is safe & comfortable. Both passengers and drivers that use karoot, agree to respect & politeness. The ratings you give your passengers help to improve safet...

Passengers that use karoot agree to respect both drivers & their vehicles. Please let us know about your experience with your passenger regarding your vehicle, by filling out the request form and p...

You cannot find a trip you completed in your payments? There is no payment record or the payment method is incorrect? Please let us know about the payment issue you are facing with this trip, by fi...

If you notice a forgotten item, keep the item safe and let us know. Send us the details by filling out the request form and press the "Submit" button. We will help you contact the passenger to arra...