Karoot Support

To see the receipt of a route, go to the "My trips" menu, find the route whose receipt you want to see and tap on the view receipt button. Alternatively, you can enter the details of the rou...

To delete a route receipt: Go to the "My Trips" menu, open the route whose receipt you want to delete and under the route information you will find the Payment Receipt. Press the X button to d...

You can upload the proof of your route in two ways: Once you complete your ride with a taxi, after the driver rating screen, appears a screen that allows you to upload a receipt of your ride by ta...

You can use the Taxi wallet balance(s) offered to you to pay for your trips using the karoot application. There are 3 different ways in which you can see and use the balance you have been offered: ...

To see the Taxi wallet balance someone has offered you in your karoot account, go to the "payments & promos" menu. There you will find the "Taxi wallet" section where you can see all the available ...

You can offer a new balance to a beneficiary by going to the details of the beneficiary you are interested in.For example, if you have by mistake offered €100 to a beneficiary while you wanted to o...

Of course you can! To see the history of transactions that have been made and are related to your own balance or the balances you have offered to other beneficiaries, go to the "Balance" menu. By s...

Balances can be reset from an account either because they have been consumed, or because 3 months have passed since the corresponding amount was deposited in the VBAN.3 months after depositing an a...

To delete a beneficiary, follow the steps below: Go to the "Balance" menu  Select the "Beneficiaries" tab Find the beneficiary you want to delete and press the "Delete" action to the right of the ...

Of course you can get back the balance you offered to another karoot user account as long as it is still available (not consumed by the user).To delete the remaining balance from the amount you hav...