Karoot Support

Make sure you have a stable internet connection and have chosen to always allow the app to access the device's location and to appear above other apps. If you still can't log in to your account cal...

You forgot your password or you want to change it? On the login screen select "Forgot password?". Create a new password by choosing first between SMS or email methods. You will be sent a 6-digit co...

If you want to change some of the locked details of your account, call the karoot team at 231 111 3802.

After the end of each trip, the passenger and the driver can rate one another for their trip experience. The driver's rate is calculated every 100 trips and only the trips on which passengers have ...

The passenger can change their destination location through the app even while on trip. You receive a message in the app with the new destination location and the destination location automatically...

Once the passenger enters your vehicle, an identification message will appear in your app with their name and the initial letter of their last name. You kindly ask if it is indeed e.g., George T. I...

The karoot app helps you recognize the vehicle & driver you will take your trip with. If you believe that the driver for this trip was not the same with the one you were seeing in the app, please l...

karoot is committed to safe trips, that is why we partner with professional taxi drivers. If you felt that your driver was driving unsafely, please let us know about your experience by typing your ...

We hope every trip using the karoot app is safe & comfortable. Drivers who partner with karoot, agree to maintain a high standard of professional service that includes respect & politeness. The rat...

Of course. From the moment you accept a trip request and until the passenger boards your vehicle, you can contact the passenger via phone. The call uses internet connection and is anonymous. At the...