Karoot Support

karoot service is free, you just don’t hail a taxi on the street but through your mobile, fast, easy & comfortably. You are charged the fee indicated on your taximeter, which starts charging when y...

For any issue you faced on a trip you completed, please follow the below steps: In your app, tap the menu icon on the top left side of the main screen. Select ‘My trips’ and then the past trip you...

karoot does not provide official invoices/receipts. Riders should receive their receipt in print from their drivers. If you want karoot to send you after trip emails with all trip details, Tap the...

To add a new vehicle to your account, go to Menu "My vehicles". Select "Add new" from the top right, add all the necessary details and upload all the necessary documents. Once karoot teams check al...

If you believe you were incorrectly charged for a trip you didn’t take or you were charged a bigger amount than the one registered on the taximeter, please contact us by filling out the request for...

To start using the app and start receiving trip requests, we need your below permissions: We need your permission to access your device's location Allowed all the time. We need your permission to...

Before and during a trip, you can choose to select or change your preferred payment method, cash, or card. In the case of cash, you can also ask your driver to pay through his POS machine, but note...

If you believe you have been charged twice for a trip, please check first that you haven’t taken separate trips that happened to have the same trip cost. If this is not the case, please provide us ...

To start using the app and start receiving trip requests, we need your below permissions: We need your permission to access your device's location Allowed all the time. We need your permission to...

We hope every trip completed through the karoot app, is safe & comfortable. Drivers who partner with karoot agree to keep their vehicles, clean & neat. Please let us know about your experience with...