Karoot Support

You can delete a credit/debit card from your profile by going to your app menu icon, "Payments & Promos", or from your "Find a taxi" screen, by tapping on the payment method. You select "Remove" fr...

You can add a new credit/debit card in your profile by going to your app menu icon, select "Payments & Promos" - "Card" - "Add card". You can add the following type of cards: Visa, Mastercard, Maes...

For the time being, you can only request for a taxi through karoot, in the city of Athens, Greece.

Pre-booked appointments are not available in karoot now, but we are planning to add this service shortly!

If you were charged twice for a trip, please check first that you haven’t taken separate trips that happen to have the same cost. If not, please find your "Past trip" on the "My Trips" menu categor...

There can be several reasons you're unable to make a trip request: karoot unavailable in your area. After entering your destination, the app will notify you if karoot service isn't available in yo...

If you believe you were incorrectly charged for a trip you didn’t take, please find your "Past trip" on the "My Trips" menu category and select "Payment issue" – "Unknown charge". Type your message...

If you were charged higher than the trip cost displayed on the taximeter, please find your "Past trip" on the "My Trips" menu category and select "Payment issue" – "Unknown charge". Type your messa...

if you are already signed in, you can request a trip by following the below steps: Open your app and tap on the "Where to?" button. Enter your destination on the "Select destination" field. Check ...

Go to your app menu icon and select "Settings"- "Profile". At the bottom of the screen, enable the option that allows us to send you "Receive trip details emails" and tap the "Save" button. karoot ...