Karoot Support

While setting your trip, by selecting the "Trip options" button, you can send a message to your driver which he will see right after he accepts your trip request. When your driver reads your messag...

  In your app, tap the menu icon on the top left side of the main screen Select "Settings" and then "Profile" or tap on the profile picture once entering the menu. You can change the app language;...

When your taxi is approaching and you are already on a trip with the driver, you have the option to see more details on your screen. Simply tap the arrow to reveal all the relevant information...

  In your app, tap the menu icon on the top left side of the main screen Select "Settings" and then "Profile" By tapping on your phone number, a new tab appears where you can change your phone nu...

There are 2 primary payment methods for your trips.Cash: provide the amount indicated on the taximeter to the driver directly. You can also use payment via POS but your driver might not own a POS m...

Tipping a driver is not obligatory. There are 2 ways you can tip your driver based on your preferred payment method. Cash: you can directly give the driver the extra amount you wish, by adding it ...

A driver's overall rating is an average of his or her last 100 rated trips. All ratings are anonymous, and the drivers don’t see the ratings in real time. Providing a 5-star rating, means you were ...

You can report here any different kind of issue you faced during your past trip. Keeping you safe when using the karoot app is our top priority. Please let us know about your experience by typing y...

There are 3 ways you can rate your experience with your driver: You can rate right after the completion of your trip. You select the number of stars you wish and select the reason for your rating....

You can update your payment info from your profile by going to your app menu icon, "Payments & Promos", or from your "Find a taxi" screen, by tapping on the payment button. You can change the curre...