Karoot Support

To transfer money to other karoot accounts you must first activate the VBAN and deposit in this VBAN at least the amount you want to offer to one or more Karoot user accounts.If the above applies, ...

Before starting the process, make sure that you have the necessary information stored in the karoot application, such as your email and a debit or credit card. Activating the VBAN incurs a one-time...

The Taxi Wallet is a payment method designed for your transportation needs. You can create it instantly within the app, and it comes with its own IBAN — a unique digital bank account number. Using ...

To upload a document related to a vehicles, follow the steps below:Log in to the appFrom the menu select "Vehicles"Select the vehicle whose documents you want to updateSelect the "Documents" tabHer...

To upload a driver's document, follow these steps:Log in to the appFrom the menu select "Profile"Select the "Documents" tabHere you can see all the documents required, see their status (Approved, r...

For the legality and safety of the service, the driver is required to upload documents for the certification of himself and at least one vehicle.If even one of these documents has been rejected, th...

In order to ensure the legality and safety of the service of a taxi driver, he must submit certain documents that will be checked and approved by the relevant department of Karoot. To start receivi...

If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised. Suspicious activity includes: Trip requests on your account you didn't ...

Please make sure you have a stable internet connection. If you still cannot sign in your account, please complete the submit a request form and tap the "Submit " button. We will get back to your as...

  In your app, tap the menu icon on the top left side of the main screen Select "Settings" and then "Profile" or tap on the profile picture once entering the menu. In order to delete your profile p...